Privacy Policy
Last Updated: January 2025
At Joy AI Solutions LLC, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.
Information We Collect
We collect information that you provide directly to us, including:
- Contact Information: Name, email address, phone number, and company name when you submit a contact form or request a consultation
- Business Information: Details about your manual processes, computer applications, and integration needs when you use our AI analysis tool
- Technical Information: Browser type, device information, IP address, and website usage data through cookies and similar technologies
- Communications: Records of correspondence when you contact us
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer support
- Provide AI integration analysis and recommendations
- Send you information about our services, updates, and promotional materials (with your consent)
- Improve our website and services
- Comply with legal obligations
- Protect against fraud and unauthorized access
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our website and providing services (e.g., email services, AI processing)
- Legal Requirements: When required by law or to protect our rights, property, or safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
- Secure cloud infrastructure with industry-standard protections
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
AI Analysis and Data Processing
When you use our AI integration analysis tool, the information you provide about your business processes and applications is processed to generate recommendations. This data:
- Is used solely to provide you with analysis and recommendations
- May be processed by third-party AI services under strict confidentiality agreements
- Is not used to train AI models or shared with other users
- Is retained only as long as necessary to provide services and comply with legal obligations
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.
Your Rights and Choices
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal obligations
- Opt-Out: Unsubscribe from marketing communications at any time
- Data Portability: Request your data in a structured, commonly used format
- Object: Object to certain types of data processing
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Your privacy matters to us. We are committed to transparency and maintaining the trust you place in us when you share your information.